Exchange & Refund Policy

  • All claims for exchange or refunds must be raised within 48 hours of receiving the order by contacting our Customer Service Team 
  • All items to be exchanged or returned must be unused and in their original condition with all tags and packaging intact.
  • All our products are made based on every order that we receive, hence, we do not accept cancellations, except in the unlikely event that you receive a damaged or wrong product.
  • Exchange or refunds are not valid on personalized products, except in the case of defective or wrong products.
  • We take utmost care to ensure that your products reach you in perfect condition, but in the unlikely event that you receive a damaged or wrong product, please write to us with images of the product explaining what’s wrong. Once confirmed by our Customer Service Team, either a refund will be issued to your bank account or a new product will be shipped to you.
  • We do not accept partial returns. If you have to return anything from a combo pack, the whole pack will have to be returned. In case of a manufacturing issue or other queries regarding this, write to us
  • We cannot offer exchanges or refunds on customer damaged goods, and will refuse returns where it's evident that the item has been worn, used, washed or soiled.
  • Courier and postal charges for exchange and refund shall be borne by the customer. However, we are happy to provide a Daily Suvichar Store voucher for the value of the shipping charges up to Rs 100.
  • Exchanges are allowed only to the same address as the original shipment
  • Please allow 10 working days from the day you return your package for your request to be processed. 
  • All products must be shipped to - 
Planting Root Technology Pvt Ltd 
301 DLF City Court
MG road
PO Box 122002
Haryana, India

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